A day in the life of Cos Campbell

I can honestly say no two days are the same!

My first priority is to make sure our clients get what they need every day.  I certainly don’t have all the answers, but I can guarantee that someone else on the team does!  So, what do I really do?  That is the million dollar question… 😊  I like to say that I dabble.  My main focus is the help desk; I triage almost all of the tickets, emails, and phone calls that come through.  Aside from that I also manage our Knowledge Base; writing and editing articles, updating images, keeping things as clean and simple as possible!  I also do some work for our Product Development team; mostly testing, training, and documentation.  The last big component of my day is billing; I do my best to make sure clients are billed in an efficient and timely manner.  Oh, and I am the unofficial Fundriver Team Yogi!  I lead the team in yoga a few times a week- it’s a great opportunity to connect with each other and unwind.

Work-wise things are pretty simple for me.  Having the opportunity to work from home completely changed my life.  My daughter will be 3 in July and my son will be 1 in August.  Instead of spending the entire weekend doing chores, I’m now able to focus my time on family.  Being able to throw in a load of wash and empty the dishwasher between meetings has been a total game changer!  Your kids are only little this once!  It’s also such a blessing to not have to stress on days when it’s snowing, or days when the littles don’t feel well.  I just work when I can and our awesome team pulls together to support one another.

On any given day my husband’s dog will inevitably roll in something, so usually there’s a dog bath and bathroom sanitation plugged in to the week somewhere.  I sneak a couple of yoga classes in after work and on the weekends if I can.  So, what do I really do?  A little of this and a little of that!  It just works. 😊 As I said, no two days are the same.

  • Name: Cosley Campbell
  • Title: Client Experience Specialist / Billing Coordinator
  • State: Conneticut
  • Office Hours: Monday – Friday 8:30 – 4:30 Eastern

This post is part of our “A day in the life of…” series, which will give you a glimpse into the life of Fundriver’s team members. Stay tuned for more insider notes about all your favorite Fundriver friends.

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